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Also worth knowing, if they've been deducting 30% instead of 20% it means your gross payment verification failed. Worth checking you're actually registered properly with HMRC as a subcontractor.
As above. The main contractor submits monthly CIS returns to HMRC so the info exists, they're just being lazy about issuing the certificates. Email the commercial manager directly and CC the accounts team. Use the word 'statutory obligation' and they'll suddenly find the time.
They are legally required to give you a CIS300 deduction statement. Put it in writing (email or text is fine) and give them 14 days. If nothing happens go straight to HMRC, the contractor gets fined if they don't issue statements. Don't let them mug you off.
Brilliant, thanks. Didn't know it was a legal requirement. Will send an email Monday morning.
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